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Chapter 1
Chapter 2
Chapter 3
Chapter 4
Chapter 5
Chapter 6
Chapter 7
Chapter 8
Chapter 9
Chapter 10
Chapter 11
Chapter 12
Chapter 13
Chapter 14
Chapter 15
Chapter 16
Chapter 17
Chapter 18
Fire Officer Home
Chapter Pretests
Interactivities
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Fire Officer II
Fire Officer II
Case Studies
You are the captain of an all-volunteer department with 24 personnel, and you recently completed your Fire Officer II course. You are not really sure how it applies to the volunteer environment, but you have noticed that the bi-monthly training sessions are drawing fewer personnel each time. You wonder if outside factors are the reason for nonattendance. You keep getting a nagging feeling that the reason is within the department.
1:
What management theory might explain why the employees are not motivated to attend?
A:
McGregor's Theory X and Theory Y
B:
Maslow's Hierarchy of Needs
C:
Blake and Mouton's Managerial Grid
D:
Hersey and Blanchard's Situational Leadership
2:
When you talk to those that have not attended, they say that the chief is intensely focused and expects everyone else to keep up with him and that there is never any time to socialize. According to Blake and Mouton, the chief would be a(n) _______ manager.
A:
Indifferent
B:
Accommodating
C:
Controlling
D:
Status Quo
3:
They also say the chief thinks that they are lazy and that they do not care about being a good firefighter. According to McGregor, the chief has a _______ view of management.
A:
Theory X
B:
Theory Y
C:
Theory Z
D:
None of the above
4:
What level of development do you think Maslow would conclude the workers are currently in?
A:
Physiological
B:
Safety and Security
C:
Social and Affection
D:
Esteem and Status
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