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Chapter 1
Chapter 2
Chapter 3
Chapter 4
Chapter 5
Chapter 6
Chapter 7
Chapter 8
Chapter 9
Chapter 10
Chapter 11
Chapter 12
Chapter 13
Chapter 14
Chapter 15
Chapter 16
Chapter 17
Chapter 18
Fire Officer Home
Chapter Pretests
Interactivities
Hot Term Explorer
Instructor Resources
Student Resources
Fire Officer II
Fire Officer II
Case Studies
Chief Gonzales has asked to meet with you about a problem that the department is experiencing. As the chief of operations, you feel very privileged to be included as part of the problem solving group. When he arrives at the station, he gives you a quick overview of the problem: apparatuses are being driven too fast. He explains that the department has had several complaints recently about the driving with the most recent coming from a city council member. He goes on to say that he does not believe that the solution is as simple as a stricter policy. Before leaving he tells you that you were selected to be in the group because your crew is considered to be safe drivers, yet they still have good response times. After he leaves, you begin to ponder the situation before you.
1:
What should be your first step?
A:
Schedule a meeting with your supervisor
B:
Develop a list of questions to ensure the correct problem is being addressed
C:
Schedule a meeting with your crew
D:
Schedule a meeting with all of the drivers in the department
2:
What do you need to know?
A:
Data, such as the average response times by crew, shift, and station
B:
The names of all of the drivers in the department
C:
The names of the city council members
D:
Who complained about the drivers
3:
How can you help get the drivers to buy into your solutions?
A:
Order them to follow your plan
B:
Post your plan on the fire station's message board
C:
Speak to your crew about the issue to generate as many solutions as possible
D:
Demand that the crew do what you say
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