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	Fire Officer II

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Please read each question and select your answer from the choices provided. You must complete all of the questions in order to view your results. At the end of each exam, you have the option to e-mail your results to your instructor.

1: Which principles are being applied when a fire department uses standard operating procedures and trains personnel on those procedures.
	A: Scientific Management
	B: Organizational Behavior
	C: Humanistic Management
	D: Total Quality Management

2: Which is NOT a Humanistic Management theory?
	A: Theory X, Theory Y
	B: Hierarchy of Need
	C: Managerial Grid
	D: Scientific Management

3: A fire officer that believes that subordinates are inherently lazy and do not like to work would be considered what type of manager according to McGregor?
	A: A Realist Manager
	B: A Theory X Manager
	C: A Theory Y Manager
	D: An Indifferent Manager

4: According to Maslow, for a fire officer to motivate a fire fighter that has satisfied her Safety, Security, and Order needs, he should consider what next?
	A: Providing a pay raise.
	B: Providing a pension benefit.
	C: Offering a transfer to a desired crew.
	D: Offering a promotion.

5: According to Blake and Mouton, a manager who is so concerned with getting the job done even at the expense of the employees, would be considered what type of manager?
	A: Indifferent
	B: Controlling
	C: Accomodating
	D: Status Quo

6: Human resource management includes which of the following functions?
	A: Employee relations
	B: Compensation and Benefits
	C: Employee health, safety, and security
	D: All of the above.

7: The process of actively seeking qualified women and minorities is a part of which human resource management function?
	A: Human resource planning
	B: Employee relations
	C: Staffing
	D: Human resource development

8: Which of the following is the most common compensation system used by fire departments?
	A: Merit-based pay
	B: Skill-based pay
	C: Pay-for-performance
	D: Step-and-grade

9: When presented with a personnel issue, what should be the first concern of the supervisor before making a decision?
	A: Fairness and equity to the parties involved.
	B: The fire department's policies and rules and regulations.
	C: Applicable laws.
	D: The union contract.

10: Assignments can be tracked through use of which tool?
	A: Daily file
	B: A ruler
	C: A computer
	D: A notebook

Optional: Enter your name and your instructor's E-mail address to have your results E-mailed to him or her.
Your Name:
Instructor's E-mail Address:
Your E-mail Address:

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