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	Fire Officer II

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Please read each question and select your answer from the choices provided. You must complete all of the questions in order to view your results. At the end of each exam, you have the option to e-mail your results to your instructor.

1: Gestures are a form of what in the communication process?
	A: Message
	B: Sender
	C: Receiver
	D: Medium

2: Active listening includes what?
	A: Not assuming anything
	B: Not interrupting
	C: Not reacting too quickly
	D: All of the above.

3: Which was NOT identified as a time where it is essential to keep your supervisor informed?
	A: Progress toward goals and objectives
	B: Matters that may cause controversy
	C: Attitudes and morale of fire fighters
	D: Information on potential promotional candidates

4: When an officer is listening to a fire fighter complain and the whole time the fire officer is thinking about how the individual is always complaining about something, this is an example of what?
	A: Environmental noise
	B: Mental noise
	C: Physical noise
	D: Blocking

5: Which of the following is key when providing emergency communications?
	A: Hold the microphone 1" from the mouth.
	B: Use 10-codes.
	C: Be direct.
	D: Speak in a loud tone.

6: A message transmitted via the mobile data terminal is considered what?
	A: Informal communication
	B: Formal communication
	C: Standard operating procedure
	D: Legal correspondence

7: Completing an injury report for a fire fighter is considered what type of report?
	A: Routine
	B: Morning Report
	C: Monthly activity and training report
	D: Infrequent report

8: When should all company member complete a narrative of the incident?
	A: When the fire company is the first on scene of a fatality fire.
	B: When the company participated in an occupant rescue.
	C: When the company is first on scene of an incident that is determined to be an arson investigation.
	D: All of the above.

9: When presenting a report, the step following the attention getter is what?
	A: Details
	B: Interest statement
	C: Action
	D: Cost projections

10: Which type of computer software resembles a ledger and has columns and rows?
	A: Spreadsheet
	B: Word processing
	C: Presentation softwar
	D: Internet access

Optional: Enter your name and your instructor's E-mail address to have your results E-mailed to him or her.
Your Name:
Instructor's E-mail Address:
Your E-mail Address:

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