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	Fire Officer II

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Please read each question and select your answer from the choices provided. You must complete all of the questions in order to view your results. At the end of each exam, you have the option to e-mail your results to your instructor.

1: What is a good place to find information about the demographics of a neighborhood?
	A: The map
	B: The Federal census
	C: Street signs
	D: Town records

2: Which of the following is a method of risk reduction?
	A: A preventative apparatus maintenance program
	B: Establishing a rapid intervention crew (RIC)
	C: Utilizing the Incident Command System (ICS)
	D: All of the above.

3: Which of the following is the preferred method of handling a citizen complaint that is not within the fire officer's authority?
	A: Get the citizen's contact information and forward to the appropriate chief officer.
	B: Get the citizen's contact information, write a summary of the discussion and forward to the appropriate chief officer.
	C: Give the citizen the appropriate chief officer's contact information so the citizen can contact him directly.
	D: Give the citizen the fire chief's contact information so the citizen can contact him directly.

4: How should a fire department determine if their public education program is successful?
	A: When the number of fires go down.
	B: When the number of responses to all incidents go down.
	C: When there is an observable change in behavior.
	D: When the audience has heard the information.

5: When is fire prevention week observed?
	A: During the 1st full week of October beginning on Sunday.
	B: During the 2nd full week of October beginning on Sunday.
	C: It is set annually by the NFPA.
	D: The Sunday-through-Saturday period in which October 8th falls

6: Which program prepares residents to function effectively during the first 72 hours of a catastrophic event?
	A: RISK WATCH©
	B: CERT
	C: Emergency Management
	D: Learn Not to Burn©

7: What is the first task in establishing a local public education program?
	A: Determine funding sources.
	B: Determine program costs.
	C: Identify the problem.
	D: Design the program.

8: What position is generally responsible for serving as a media contact for the department?
	A: Fire Chief
	B: Public Information Officer
	C: Incident Commander
	D: Chief Fire Marshal

9: What is the first step in working with the media?
	A: Build a strong foundation
	B: Use a proactive outreach
	C: Use measured responsiveness
	D: Develop a theme

10: Which of the following was NOT identified as a guideline for conducting a media interview?
	A: Be prepared
	B: Stay in control
	C: Look and act the part
	D: None of the above.

Optional: Enter your name and your instructor's E-mail address to have your results E-mailed to him or her.
Your Name:
Instructor's E-mail Address:
Your E-mail Address:

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